Returns Information

We hope you will be happy with your purchase from us. If not, you have the right to return the product(s) to us and receive a full refund. The product must be returned to us in an unused condition, in its original packaging and in the condition it was sent in.

Step 1: Please contact us or email customercare@hairinitiative.com to let us know you would like you return your item(s).

Step 2: Post your item(s) off to us. You are required to pay return postage costs. In the case where your item is faulty/defective, please contact us. It is advised you send your parcel via a recorded delivery service as Hair Initiative cannot be held liable for any losses.

We'll refund you the cost of your item(s) along with any applicable original postage charges via your original payment method once we receive your parcel.

For more details regarding our returns policy, please see our Terms & Conditions or contact us.


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